FAQs & Troubleshooting
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152 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 2Uninstalling the printer drivers (Linux®)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7Where can I find my Brother printer's serial number?
- 8Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10How do I transfer label templates with P-touch Transfer Express?
- 11How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 12How do I uninstall the printer driver?
- 13How to identify your Operating System (OS) for Windows or Mac
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 16Some of the print options in OpenOffice do not work. (Linux®)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21Adding a custom media size for continuous tape / roll (Linux®)
- 22How to open the Devices and Printers window
- 23How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 24The tape got jammed or stuck in the printer.
- 25The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 26The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 27How to print in high resolution mode using an HG tape
- 28How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 29Printing is not possible. (P-touch Editor5.3 for Mac)
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 32The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34The message "Appropriate cassette not installed." is displayed. What should I do?
- 35The printing position shifts vertically or horizontally. (Linux®)
- 36Print free-length labels with the set length (Linux®)
- 37Can my printer use TZ/TZe tapes?
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42The paper settings specified from the server computer are not reflected on the client computer.
- 43How to delete the registry information and files related to the printer driver
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 46When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 47How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 48The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 49Large characters are printed incorrectly. (Linux®)
- 50I connected multiple printers of the same model to one computer but can only print from one of them.