FAQs & Troubleshooting
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122 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2The top and base layers of the laminated tape are misaligned.
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6When I try to print a label, it comes out blank. (for Mac)
- 7Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to open the Devices and Printers window
- 10Can I directly operate my printer from a self-developed application software and print a label?
- 11(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 15The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 16How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 17When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 18How to identify your Operating System (OS) for Windows or Mac
- 19How do I clear the current format settings and/or the text on the display?
- 20Printing is not possible. (USB connection)
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22The tape got jammed or stuck in the printer.
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 25How do I make a label with a barcode?
- 26How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 27How to use the "Auto Format" function.
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29Where can I find my Brother printer's serial number?
- 30P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 31I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 32How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 33I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 34How do I print multiple lines and how many lines can I print?
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36How do I create name badges by joining "First Name" and "Last Name" fields together?
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39The fabric tape became detached after washing.
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43The text cannot be printed as specified.
- 44How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 45My label is not cut automatically after printed.
- 46How do I print vertically?
- 47The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 48How do I type accented characters?
- 49How to use the Sequential Numbering function
- 50Why doesn't my machine turn on when the Power key is pressed?