FAQs & Troubleshooting
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67 Results
- 1How to use a 9/64" (3.5 mm) wide tape
- 2How do I transfer label or slip templates?
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8Can I directly operate my printer from a self-developed application software and print a label?
- 9What type of barcodes can be printed with the P-touch machine?
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together?
- 12The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How do I change the size of characters?
- 16How do I type an uppercase letter?
- 17Can my printer use TZ/TZe tapes?
- 18The fabric tape became detached after washing.
- 19Where can I find my Brother printer's serial number?
- 20Printing is not possible. (USB connection)
- 21The tape got jammed or stuck in the printer.
- 22Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26When I press the print key, the power turns off.
- 27How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32How do I transfer templates or other data from the computer to the printer?
- 33How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38How to open the Devices and Printers window
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 41The top and base layers of the laminated tape are misaligned.
- 42How to delete the registry information and files related to the printer driver
- 43How do I print the inserted image maintaining its original size?
- 44Why doesn't my machine turn on when Power key is pressed?
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 49Why does my machine display "CUTTER ERROR!"?
- 50The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)