FAQs & Troubleshooting
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118 Results
- 1Will my printer automatically turn itself off?
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3How can I install the printer driver only? (for Windows)
- 4I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 5How to install the rechargeable Li-ion Battery (Optional)
- 6The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I uninstall the printer driver?
- 11How to charge the rechargeable Li-ion battery
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 14When printing from an application, the application's "Collate" setting does not work correctly.
- 15I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 16The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18How do I transfer label templates with P-touch Transfer Express?
- 19How to connect to an AC power outlet (Optional)
- 20How do I connect RJ printer to my computer?
- 21How to install Brother software on a computer not connected to the Internet
- 22The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 23How do I install the software using a USB cable? (for Windows)
- 24How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27Where can I find my Brother printer's serial number?
- 28A communication error occurs when printing via serial cable (RS-232C).
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 31How to connect to a DC power outlet (Optional)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 35How do I transfer label or slip templates?
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37When I print many continuous labels, part of the label data is printed twice.
- 38The print quality is poor, and the image is too light or dark.
- 39How to delete the registry information and files related to the printer driver
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43The printed result does not appear as expected.
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48How to identify the printer's firmware version
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?