FAQs & Troubleshooting
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163 Results
- 1What do the indicator lights mean?
- 2I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 3The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 4The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 5The printer does not print from my mobile device or does not print correctly.
- 6The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 7I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 8The label does not cut well.
- 9How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 10Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 13I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 14I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 15How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 16How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 17I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 18Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 19Where can I download the latest P-touch Editor for Mac?
- 20I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 21(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I charge the Li-ion battery?
- 25When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 26How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 27A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 28How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 29The printer is not connected to my mobile device correctly.
- 30How to open the Devices and Printers window
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 36How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 37How many mobile devices can I connect to one printer via Bluetooth®?
- 38The tape is ejected with the paper liner separated from the tape.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What is the compatible barcode protocol? (iPrint&Label)
- 41How can I create a barcode label? (iPrint&Label)
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 47Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 48Installing the software
- 49(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50Does my printer support Bluetooth® Ver 5.0, Class 2?