FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7What is Brother iPrint&Scan?
- 8Load Paper in the Multi‑purpose Tray (MP Tray)
- 9What is Brother Web Connect?
- 10Paper Jam
- 11(Video) Fill the ink tanks
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Where is the USB/Ethernet port on the machine?
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 17Print as a Poster (Windows®)
- 18(Video) Connect telephone line and power cords
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Document Jam
- 21Telephone Line Interference/VoIP.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23(Video) Set up your Brother machine
- 24Load envelopes
- 25Forward a fax to another fax machine when my machine has a mechanical issue.
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29What driver package format is supported by my Linux distribution?
- 30Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37How to identify your Operating System (OS).
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Print using only the black ink tank when the Color tanks have run out.
- 41Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Delete print jobs from the print queue.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Choose receive mode.
- 50Paper Size Mismatch