FAQs & Troubleshooting
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277 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4(Video) Load A4/Letter paper
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Fill the ink tanks
- 7Print using only the black ink tank when the Color tanks have run out.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Load paper in the paper tray
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13What driver package format is supported by my Linux distribution?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15How do I know which side up my photo paper should be in the tray?
- 16Refill Ink
- 17Load envelopes
- 18How to identify your Operating System (OS).
- 19Is my Brother machine compatible with Windows Vista?
- 20Can I transfer faxes to the PC when my machine has a mechanical problem?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Connect your Brother machine to your mobile device via a wireless router or access point.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The scanner cover support has come off. (With Video Instructions)
- 25(Video) Connect the cords
- 26The printer status is Offline or Paused.
- 27Paper Jam
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Ink Box Full / InkBox Full
- 30Change the printer driver settings (Windows/macOS)
- 31No Paper Fed
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Can I use voice mail on the same line as my Brother machine?
- 36One or more of my colors are not printing (blank).
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38Send a fax using PC-FAX with LPD/LPRng (Linux)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44What is Brother iPrint&Scan?
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48The edge of glossy paper is smudged.
- 49Configure a cover page for PC-FAX.
- 50Confirm that a FAX I sent was received correctly.