FAQs & Troubleshooting
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372 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3The printer status is Offline or Paused.
- 4Replace Fuser
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Customize the Home Screen for ease of use.
- 7Adjust color settings by using the custom setting in the printer driver
- 8Replace the Toner Cartridge
- 9Reset the Drum Counter
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Use Universal Print (Windows)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Load Paper in the Multi‑purpose Tray (MP Tray)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18Print Unable ##
- 19Replace the Belt Unit
- 20Paper is Jammed in the Paper Tray
- 21Curled or wavy
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26(Video) Set up your Brother machine
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Replace PF Kit xx
- 29Uneven density appears periodically across the page.
- 30Paper is Jammed in the Back of the Machine
- 31Paper is Jammed Inside the Machine
- 32Set the Date and Time Using Web Based Management
- 33My Brother machine is unresponsive.
- 34Load and Print Envelopes Using the MP Tray
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Toner Error
- 38Carry out calibration to improve the color density
- 39Secure Print (Mac)
- 40Out of Memory/Print Data Full
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 42Print the Network Configuration Report
- 43Reduce Toner Consumption
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45Can I print in monochrome if one of the color toners run out?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Set up your Brother machine on a wireless network.
- 49Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 50Export the Certificate and Private Key