FAQs & Troubleshooting
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250 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Replace Toner
- 4Curled or wavy
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Connect telephone line and power cords
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8Replace Drum
- 9Load paper in the paper tray
- 10Printing/ Scanning with a mobile device
- 11(Video) Unpack your Brother machine
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 16Can I print from or scan to Android™ Smartphone?
- 17Document Jam (With Video Instructions)
- 18Wrinkles or creases
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24What driver package format is supported by my Linux distribution?
- 25The printer status is Offline or Paused.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27White spots or black spots at 94 mm (3.7 in.) intervals
- 28White lines down the page
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Print both sides of paper or a booklet automatically
- 33Drum End Soon
- 34Image skewed
- 35I am experiencing problems sending a fax.
- 36Check the remaining ink or toner level (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 442-sided Disable or 2-sided Disabled
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47Manual Feed
- 48Out of Memory
- 49Toner specks
- 50What is Distinctive Ring and how do I program it?