FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Paper Jam
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Load paper in the paper tray
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace Ink
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Improve poor print quality.
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13Can I print from or scan to Android™ Smartphone?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Load photo paper
- 16Load envelopes
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19What is Brother iPrint&Scan?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Document Jam/too Long
- 23What is the recommended paper?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Unable to Print 5X
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28Out of Memory
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Install Starter Ink
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Cannot Detect Ink Volume
- 34Ink Absorber Full
- 35Unable to Print 3X
- 36The edge of glossy paper is smudged.
- 37No Ink Cartridge
- 38Cover is Open
- 39Transfer faxes to the PC when my machine has a mechanical issue.
- 40Reset the network settings to the factory default.
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 46Paper tray not detected/ Paper tray #2 not detected
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.