FAQs & Troubleshooting
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383 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Change the number of times my Brother machine rings before it answers.
- 5Document Jam
- 6Unable to Scan AX
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8Load envelopes into my machine
- 9Stains appear at the end of the printed/ copied documents.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Install Starter Ink
- 15The printer status is Offline or Paused.
- 16Improve poor print quality.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Delete print jobs from the print queue.
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23What is AirPrint?
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Can I print from or scan to Android™ Smartphone?
- 26Paper Jam (With Video Instructions)
- 27Replace Ink
- 28My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 29Printing/ Scanning with a mobile device
- 30Load photo paper into my machine.
- 31Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35How many times will my Brother machine automatically redial a busy number?
- 36My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Use voice mail on the same line as my Brother machine.
- 45I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 46Configure and use the Scan to Network feature (For Windows)
- 47Configure and use the Scan to FTP feature
- 48What is Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.