FAQs & Troubleshooting
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338 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3Nothing is printed on the page or some colors are missing.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5How do I turn off/on the Toner Save Mode?
- 6Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Printouts have wrinkles.
- 9Replace the toner cartridge
- 10Printouts have toner scatter or toner stain.
- 11White lines or bands or ribbing appear across the page.
- 12White spots or hollow print appears.
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Scan and save a document in PDF format (Scan to File)
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24How do I replace the waste toner box?
- 25Pre-Required Procedures (Linux)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Tips for copy/scanning and preventing document jams
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Verify if the Brother machine has a dial tone
- 30How do I clean the scanner to improve the copy or fax quality?
- 31Spots are printed at 75mm.
- 32How do I clean the corona wires?
- 33Color around the edge of printing is incorrect.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Can I print from or scan to Android™ Smartphone?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45How do I clear the message "Jam Rear" from the LCD display?
- 46How do I install the Optional Tray Unit?
- 47I want to know more information about the advanced features of my Brother machine.
- 48How do I factory reset the print server?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?