FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Printouts have wrinkles.
- 8Print on plain paper or bond paper from the Manual feed slot
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Scan and save a document in PDF format (Scan to File)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Printouts are curled or wavy.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Adjust color settings by using the custom setting in the printer driver
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Can I use voice mail on the same line as my Brother machine?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Print on envelopes, labels or thick paper from the Manual feed slot
- 30Can I print on transparencies e.g. for overhead projectors?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32What is the recommended paper?
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Cannot print after a Windows 10 update (June 2020)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Reset the network settings to the factory default (video instructions).
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Protect your Brother machine against unauthorised access over the network
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47I keep getting the error message "Authenticate Err (Authentication error)".
- 48Setup and use Brother PC-FAX receiving
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Change the printer driver settings (Windows/macOS)