FAQs & Troubleshooting
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288 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 8I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 9Can I confirm that the FAX was sent correctly?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Use the Universal Printer Driver for PCL
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18My Brother machine misfeeds paper.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20How do I clear paper jams inside the machine?
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25What is Brother iPrint&Scan?
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Can I print from or scan to Android™ Smartphone?
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 33When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36Can I check the remaining life of my Brother machine's drum?
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Pre-Required Procedures (Linux)
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50Can I use voice mail on the same line as my Brother machine?