FAQs & Troubleshooting
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283 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8One or more of my colors are not printing (blank). What can I do?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13The edge of glossy paper is smudged.
- 14How do I clear Machine Error 46?
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Can I use voice mail on the same line as my Brother machine?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Protect your Brother machine against unauthorised access over the network
- 21Change the printer driver settings (Windows/macOS)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Can I set my Brother machine to forward the faxes I receive to another location?
- 24What kind of Media Adapter can I use?
- 25What is Multi-Function Link Pro Suite?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Pre-Required Procedures (Linux)
- 32Configure a cover page for PC-FAX.
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40When I print, the pages are smudged with ink. What should I do?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43Uninstall Scan-key-tool. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 46Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 47Scan a document in Mac OS X 10.6.
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50Black Ink is still wet after printing on Glossy Paper (For PC Printing).