FAQs & Troubleshooting
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233 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load paper?
- 4Where is the USB port on the machine?
- 5I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14How do I clear the message "PAPER JAM" from the display?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Can I use AirPrint with my Brother machine?
- 22How to identify your Operating System (OS).
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25How do I clear Machine Error 46?
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29How do I load 10 x 15 Glossy paper into my machine?
- 30When I print, the pages are smudged with ink. What should I do?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Open the "Scanners and Cameras" and Properties.
- 34Configure a cover page for PC-FAX.
- 35Can I print a report that will show all of my Speed Dial and Group numbers?
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37Can third party ink be used to refill the ink cartridges?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40Why doesn't the machine answer when receiving a call?
- 41The print speed is very slow when I use XML Paper Specification Printer Driver.
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46Pre-Required Procedures (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Can I print from or scan to Android™ Smartphone?
- 50Change the printer driver settings (Windows/macOS)