FAQs & Troubleshooting
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- 1I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the QL printer was connected, but the installation does not continue.
- 2How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6When I try to print a label, it comes out blank. (for Mac)
- 7The driver downloaded from the website cannot be installed.
- 8Printing is not possible. (USB connection)
- 9Labels are jammed in the machine or are not ejected correctly after printing.
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12Where can I download the latest P-touch Editor for Mac?
- 13When I use the Excel Add-In with my address data, the address is not displayed in the correct format. Each Excel column is printed on a separate line.
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15Print free-length labels with the set length (Linux®)
- 16How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 17Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 21How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 22How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 27How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 28How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 30How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 31I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 32Some of the print options in OpenOffice do not work. (Linux®)
- 33Adding a custom media size for continuous tape / roll (Linux®)
- 34Creating a label with OpenOffice (Linux®)
- 35Can I set a different media width when using an OpenOffice template? (Linux®)
- 36The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 37How to open the Devices and Printers window
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 40I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 43How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 45How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 46How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 47How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 48(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)