FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Media Type Mismatch or Media Mismatch
- 4(Video) Paper is Jammed in the MP tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Install the optional lower tray
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9Change the printer driver settings (Windows)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Size Error DX or Size Error 2-sided
- 12Poor fixing
- 13Toner specks
- 14What is the default password for my Brother machine?
- 15I cannot connect my machine to a Windows 11 computer via USB.
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18Install the Brother Mobile Connect application (for mobile device)
- 19"Offline" appears on the Status Monitor. (Windows)
- 20Cannot Print ##
- 212-sided Disable or 2-sided Disabled
- 22Toner Low or Prepare New Toner Cartridge
- 23Install the Mailbox.
- 24Drum !
- 25Drum End Soon
- 26(Video) Paper is Jammed in the 2-sided Tray
- 27(Video) Paper is Jammed in the Paper Tray
- 28Lines across the page
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What is the recommended paper?
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32Use Universal Print (Windows)
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Supported models of Universal Printer Driver for PCL
- 36The printer status is Offline or Paused.
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38Add your Brother machine with AirPrint (macOS)
- 39Check the remaining ink or toner level (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Wrong Toner or Wrong Toner Cartridge
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Delete print jobs from the print queue.
- 46Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48Self-Diagnostic
- 49No Toner
- 50Cannot Detect