FAQs & Troubleshooting
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204 Results
- 1Replace Drum
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Print on Both Sides of the Paper (Windows®)
- 4(Video) Load A4/Letter paper
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Load and Print Thick Paper Using the Paper Tray
- 7Paper is Jammed in the 2-sided Tray
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Paper is Jammed inside the Machine
- 10Install the optional lower tray
- 11(Video) Replace the Toner Cartridge
- 12Send an Email Securely Using SSL TLS
- 13Load and Print Thick Paper and Labels Using the MP Tray
- 14Protect your Brother machine against unauthorised access over the network
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 19The printer status is Offline or Paused.
- 20Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 21Reset the Drum Counter
- 22Print a web page from iPrint&Scan when using an Android™ mobile device.
- 23What is AirPrint?
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Reduce Toner Consumption
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Add your Brother machine with AirPrint (macOS)
- 28(Video) Update the Driver or Firmware for your Brother machine
- 29Install a Certificate on Your Brother Machine
- 30Load and Print on Envelopes Using the MP Tray
- 31Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 34What kind of envelopes and labels are recommended for printing?
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Use the Network Connection Repair Tool (Windows)
- 37(Video) Set up your Brother machine
- 38Delete print jobs from the print queue.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42How to identify your Operating System (OS).
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Size Error DX or Size Error 2-sided
- 45Drum End Soon
- 46Jam MP Tray
- 47What can happen if the wrong paper is used in your machine.
- 48Image skewed
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50Uninstall the Brother Software and Drivers (Windows)