FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3I cannot print on a wireless (Wi-Fi) network (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the default password for my Brother machine?
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Correct the Color Printing
- 18The color of your printouts is not what you expected
- 19Cooling Down
- 20(Video) Paper is Jammed inside the Machine
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Install the Brother Mobile Connect application (for mobile device)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26Adjust color settings by using the custom setting in the printer driver (Windows only)
- 27The printer status is Offline or Paused.
- 28Toner smears easily
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31Add your Brother machine with AirPrint (macOS)
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37Wrong Toner Cartridge
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41How to identify your Operating System (OS).
- 42Discover the MAC address of the Brother network card
- 43Condensation
- 44Toner Error
- 45Cartridge Error
- 46No Toner
- 47Cannot Detect
- 48No Paper T1
- 49Drum !
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)