FAQs & Troubleshooting
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159 Results
- 1Jam Tray 1 or Jam Tray 2
- 2Replace Drum
- 3What driver package format is supported by my Linux distribution?
- 4Cartridge Error
- 5How to identify your Operating System (OS).
- 6Replace Laser
- 7Jam Duplex
- 8Jam Inside
- 9Can I print from DOS applications?
- 10Print on both sides of the paper (2-sided/duplex Printing).
- 11Paper size settings are unavailable when I print from OpenOffice (Linux)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Fuser Error or Self-Diagnostic
- 16Drum Stop
- 17Print both sides of paper or a booklet automatically
- 18No Paper
- 19What do the LED indications mean?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Print on labels and envelopes from the MP tray.
- 22The print speed is very slow when I use XML Paper Specification Printer Driver.
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Jam Rear
- 25Jam MP Tray
- 26Replace Fuser
- 27Turn the Toner Save mode on or off
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I print on transparencies e.g. for overhead projectors?
- 34Reduce printing noise.
- 35What is the difference between the toner cartridge and the drum unit?
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39Change the printer driver settings (Windows/macOS)
- 40The printer status is Offline or Paused.
- 41Clean the paper pick-up roller.
- 42TONER LOW
- 43Print a Printer Settings page.
- 44Out of Memory
- 45Curled or wavy
- 46Service Call
- 47Booklet Printing
- 48What can happen if the wrong paper is used in your machine.
- 49Printable area
- 50Uninstall the Brother Software and Drivers (Windows)