FAQs & Troubleshooting
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214 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3JAM DUPLEX
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Turn the Toner Save Mode on or off.
- 7Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 8FRONT COVER OPEN or FUSER COVER OPEN
- 9Use the Network Connection Repair Tool (Windows)
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Clear paper jams.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 17TONER LOW
- 18Print on labels and envelopes from the manual feed slot.
- 19Print the Network Configuration page.
- 20Verify the Brother machine connected to the Wired Network (For Windows)
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27I cannot print from my computer via USB.
- 28Change the printer driver settings (Windows/macOS)
- 29SIZE ERROR DX
- 30JAM REAR
- 31REPLACE DRUM
- 32What is the recommended paper?
- 33REPLACE TONER
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Verify the Brother machine connected to the Wireless Network (For Windows)
- 36What is the default node name of the Brother Print Server?
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Possible solutions for print quality issues
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40"Offline" appears on the Status Monitor.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42What is Brother iPrint&Scan?
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48Discover the MAC address of the Brother network card
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50DUPLEX DISABLED