FAQs & Troubleshooting
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148 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3NO PAPER T1
- 4DUPLEX DISABLED
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6DRUM STOP
- 7FRONT COVER OPEN or FUSER COVER OPEN
- 8The printer prints unexpectedly or it prints garbage data.
- 9DRUM ERROR
- 10JAM REAR
- 11What do the LED indications mean?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The print speed is very slow when I use XML Paper Specification Printer Driver.
- 16MANUAL FEED
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20Reprint the last print job. (For Windows users only)
- 21Print a Printer Settings page.
- 22How do I print a Test page?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24REPLACE TONER
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28Uninstall printer drivers (Linux)
- 29Pre-Required Procedures (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 33Windows 10 Support Information
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37What is Toner Continue Mode?
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Change the printer driver settings (Windows/macOS)
- 41TONER ENDED
- 42NO TONER
- 43The printer status is Offline or Paused.
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45Create or view a XML Paper Specification document
- 46SIZE ERROR DX
- 47TONER LOW
- 48Cooling Down (COOLING DOWN)
- 49Wrinkles or creases
- 50White lines down the page