FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What kind of paper can I use?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9Printouts have a curl or wave.
- 10How can I clean the corona wire of the drum unit?
- 11What is the printable area per page?
- 12Can I use AirPrint with my Brother machine?
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 15"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17What do the LED indications mean?
- 18How can I activate/deactivate the Toner Save Mode?
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20Open the Status Monitor
- 21Open the Control Panel (For Windows)
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 24Printouts are with gray background.
- 25Replace the drum unit.
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33Uninstall printer drivers (Linux)
- 34Windows 10 Support Information
- 35Check the firmware version.
- 36"Offline" appears on the Status Monitor.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38What is the difference between the toner cartridge and the drum unit?
- 39I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41Change the printer driver settings (Windows/macOS)
- 42The paper is skewed when it's printed.
- 43I am using Windows. When I print a document, the printed page is blank. What should I do?
- 44Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 45How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 46Create or view a XML Paper Specification document
- 47My Brother machine misfeeds paper.
- 48Reprint the last print job. (For Windows users only)
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50Drum Life End Soon