FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What kind of envelopes should I avoid?
- 10Can I print from DOS applications?
- 11How do I install additional memory?
- 12How do I use the Quick Print Setup Utility?
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Functions supported in the Windows 7 built-in drivers
- 15Does NC-2200w work with Windows Vista?
- 16How do I monitor the status of the printer?
- 17I cannot print from Mac OS X.
- 18How do I perform a factory reset?
- 19How can I change the IP address?
- 20How can I change the IP address using the ARP and PING commands?
- 21What kind of memory can I use?
- 22What can happen if the wrong paper is used in your machine.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Print on envelopes.
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Open the Control Panel (For Windows)
- 27Delete print jobs from the print queue.
- 28How to identify your Operating System (OS).
- 29Can I print from or scan to Android™ Smartphone?
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot print from my computer via network. (For Macintosh)
- 32The printer status is Offline or Paused.
- 33What is the BROWNIE software?
- 34How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 35Where do I find a Parallel or USB interface cable?
- 36What is a Print Server?
- 37What kind of USB cable should I use?
- 38Printouts have a curl or wave.
- 39Printouts are faint.
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42What is the Network Shared printing?
- 43How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46The machine does not print anything.
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48Black toner marks appear across the page.
- 49Replace the drum unit.
- 50Where do I find the complete User's Guide?