FAQs & Troubleshooting
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163 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3The printer status is Offline or Paused.
- 4The printed letters are slanted, positioned incorrectly.
- 5I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 6How do I turn off the Quick Print Setup?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 11How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 12Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 13What is a "Generic PCL Driver"?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Printouts are with gray background.
- 16Can I print using the IPP protocol on Windows XP?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 21I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 22Using the PING command to troubleshoot problems.
- 23Black toner marks appear across the page.
- 24What do the LED indications mean?
- 25White spots appear in areas of dense black printing.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28How to identify your Operating System (OS).
- 29Can I print from or scan to Android™ Smartphone?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 33Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 34What kind of envelopes should I avoid?
- 35How do I upgrade the firmware of my Brother print server?
- 36I cannot print from Mac OS X.
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39How do I perform a factory reset?
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41What kind of memory can I use?
- 42Can I print from DOS applications?
- 43Printouts are faint.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 46How do I install additional memory?
- 47Vertical black lines appear on the printout.
- 48Output sheets are completely black.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)