FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3How to identify your Operating System (OS).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Cartridge Error
- 6Clean the Drum Unit.
- 7Cover is Open
- 8Jam Inside
- 9The Error LED is still on or flashing after I replace the drum unit with a new one.
- 10Service Call
- 11Replace Drum
- 12I cannot print from my computer via USB.
- 13Toner Low
- 14Out of Memory
- 15Jam Tray
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18The printer status is Offline or Paused.
- 19What is Toner Continue Mode?
- 20Print Unable or Print Unable XX
- 21Open the Control Panel (For Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23"Offline" appears on the Status Monitor.
- 24No Drum
- 25The printer is not printing or prints unexpectedly.
- 26Drum !
- 27Cooling Down
- 28Clean the corona wire of the drum unit.
- 29Turn the Toner Save Mode on or off.
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Can I print from or scan to Android™ Smartphone?
- 34Drum End Soon
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What is the recommended paper?
- 37Change the printer driver settings (Windows/macOS)
- 38Toner Ended
- 39A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Print command (cupswrapper) (Linux)
- 42Uninstall printer drivers (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Open the Status Monitor
- 45What is the difference between the toner cartridge and the drum unit?
- 46Heater Error or Self-Diagnostic
- 47I'm having a problem with the print quality.
- 48No Paper
- 49Cancel print jobs using the printer control panel.
- 50Where can I download Brother iPrint&Scan application for Mac?