FAQs & Troubleshooting
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193 Results
- 1Replace Drum
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Turn the Toner Save mode on or off
- 4White lines, bands or ribbing across the page
- 5Page skewed
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Replace Toner
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10JAM TRAY
- 11Gray background
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14What is Toner Continue Mode?
- 15Change the quality of the faxes I send (Fax Resolution).
- 16TONER ENDED
- 17Toner Low or Prepare New Toner Cartridge
- 18Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Print on envelopes, labels, or thick paper from the manual feed slot.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22All print jobs are aborted and nothing is printed. (Linux)
- 23Delete print jobs from the print queue.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 28Print Unable or Print Unable XX
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Can I use voice mail on the same line as my Brother machine?
- 32Jam Rear
- 33What is Distinctive Ring and how do I program it?
- 34Black toner marks across the page
- 35White lines down the page
- 36Lines across the page
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38Faint
- 39What can happen if the wrong paper is used in your machine.
- 40"Offline" appears on the Status Monitor.
- 41When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Pre-Required Procedures (Linux)
- 44A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47How do I know which receive mode to select?
- 48Journal Full
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I cannot print from my computer via USB.