FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I cannot print using a HSe cassette.
- 5Where can I find my Brother printer's serial number?
- 6How to insert a tube
- 7When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 8Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 9What Android™ mobile application can I use?
- 10Where can I find the IP addresses of my computer and the printer?
- 11Where can I find the printer's network settings, such as IP address?
- 12I cannot establish a connection using Wireless Direct.
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14How to insert a ribbon cassette
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What iOS mobile application can I use?
- 17Installing the software (for Windows)
- 18How do I connect my printer via Wi-Fi®?
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21The tape does not cut well.
- 22Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 27Can I start printing while another print job is being paused? (Interrupt printing)
- 28What options are available for label / tube feeding and cutting?
- 29Where can I download Brother iPrint&Label? (iPrint&Label)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32The display remains blank after the power is turned on.
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34Attaching the Keyboard LCD Unit
- 35Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 36How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 37How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38How to identify your Operating System (OS) for Windows or Mac
- 39How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41How to open the Devices and Printers window
- 42Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 43Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 44I cannot connect my machine to the wireless network.
- 45Poor print quality when printing on narrow labels. (iPrint&Label)
- 46Can I use the app with my iPad? (iPrint&Label)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48How to charge the rechargeable Li-ion battery
- 49How to install the rechargeable Li-ion battery (optional)
- 50How do I reset network setting?