FAQs & Troubleshooting
![]() |
Popular |
229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3How to identify your Operating System (OS).
- 4Paper Jam
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6What is Brother iPrint&Scan?
- 7Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 8Refill Ink
- 9(Video) Fill the ink tanks
- 10Ink Low
- 11What is the recommended paper?
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13The printer status is Offline or Paused.
- 14Set up your Brother machine on a wireless network.
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Loading paper in the manual feed slot.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Add your Brother machine with AirPrint (macOS)
- 24What is AirPrint?
- 25Print using only the black ink tank when the Color tanks have run out.
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Setup a Brother machine on a wireless (Wi-Fi) network.
- 28Ink Box Full / InkBox Full
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Check the Print Quality
- 31(Video) Connect telephone line and power cords
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Brother iPrint&Scan cannot find my Brother machine (macOS)
- 34Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Unable to Print XX
- 38Cover is Open
- 39Print the Network Configuration Report
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Load Documents on the Scanner Glass
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44No Paper / No Paper Fed
- 45Paper Size Mismatch / Size Mismatch
- 46One or more of my colors are not printing (blank).
- 47Where is the USB/Ethernet port on the machine?
- 48Load envelopes
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Printing/ Scanning with a mobile device