FAQs & Troubleshooting
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234 Results
- 1I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 2Scan and save a document in PDF format (Scan to File)
- 3The edge of glossy paper is smudged.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Can third party ink be used to refill the ink cartridges?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18How do I print on an envelope?
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 22Cannot print after a Windows 10 update (June 2020)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 25I cannot print from my computer via USB.
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 28I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 29I am having issues with the paper feed. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33Why can't I print when an ink cartridge is empty?
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Scan using XSane or GIMP (Linux)
- 38Command List of brscan. (Linux)
- 39Check the IP addresses of your PC and the Brother machine
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41Why is it necessary for my machine to go through regular cleaning cycles?
- 42I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 43I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 44The message "No Device" appears when starting the "Status Monitor". What can I do?
- 45When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 46I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 47I'm using Windows®. Print speed is too slow. What can I do?
- 48I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 49I'm unable to access the memory (media) card in the media slot. What can I do?
- 50Images of the thumbnail page from the media (memory) card won't print.