FAQs & Troubleshooting
![]() |
Popular |
122 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6When I try to print a label, it comes out blank. (for Mac)
- 7When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 8How do I create name badges by joining "First Name" and "Last Name" fields together?
- 9How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 10I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 11How do I print multiple lines and how many lines can I print?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16How to open the Devices and Printers window
- 17The tape got jammed or stuck in the printer.
- 18"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 19Can I directly operate my printer from a self-developed application software and print a label?
- 20Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 21(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 23Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 24How to identify your Operating System (OS) for Windows or Mac
- 25The text cannot be printed as specified.
- 26How do I print vertically?
- 27How do I clear the current format settings and/or the text on the display?
- 28When I try to use the database function, an application error occurs.
- 29How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31How can I change the unit of measurement (mm or inches)? (P-touch Editor 3.2 for Mac)
- 32I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36How do I uninstall the printer driver?
- 37The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 38How do I make a label with a barcode?
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40How do I type accented characters?
- 41How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 42How do I use a template? (P-touch Editor 5.0 for Mac)
- 43Printing is not possible. (P-touch Editor 5.0 for Mac)
- 44How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 45I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 46(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 47Where can I find my Brother printer's serial number?
- 48P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)