FAQs & Troubleshooting
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290 Results
- 151I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 152A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 153Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 154The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 155Send a fax
- 156Can I print from or scan to Android™ Smartphone?
- 157Can I print from and scan to iPhone, iPod touch and iPad?
- 158I cannot print from my computer via USB.
- 159Change the printer driver settings (Windows/macOS)
- 160I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 161I cannot print from my computer via network. (For Macintosh)
- 162I cannot print from my computer via network. (For Windows)
- 163I am sharing my Brother machine. I can print but cannot scan.
- 164I can print but cannot scan via network. (For Macintosh)
- 165I can print but cannot scan via network. (For Windows)
- 166Check the IP addresses of your PC and the Brother machine
- 167The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 168Windows 7 Support Information
- 169The paper is skewed when it's printed.
- 170"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 171When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 172I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 173I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 174I cannot scan via USB. (Mac OS X)
- 175When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 176I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 177I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 178I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 179I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 180Load envelopes, labels, or thick paper into the manual feed slot.
- 181What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 182I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 183I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 184Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 185I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 186I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 187I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 188When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 189How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 190I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 191Scan a document from the Windows Vista Photo Gallery
- 192Does NC-2200w work with Windows Vista?
- 193Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 194I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 195I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 196I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 197I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 198PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 199When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 200I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?