FAQs & Troubleshooting
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280 Results
- 15125/04/2013Verify if the Brother machine has a dial tone
- 15225/04/2013I am experiencing problems sending a fax.
- 15325/04/2013Clear the message "Awaiting Redial"
- 15426/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 15528/01/2013The keys on the control panel do not respond.
- 15611/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 15708/01/2013How do I know the current network configuration?
- 15802/10/2012Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 15902/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16030/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 16118/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16229/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16311/05/2012Scan a document from a Windows Vista application
- 16412/03/2012Clear the paper jam or printer jam.
- 16522/11/2011I am having issues with the paper feed. What can I do?
- 16622/11/2011When I print, the pages are smudged with ink. What should I do?
- 16716/11/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 16816/11/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 16915/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17015/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 17115/11/2011Which E-mail packages are compatible with ControlCenter3?
- 17215/11/2011I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 17308/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17408/11/2011Scan a document from the Windows Vista Photo Gallery
- 17507/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 17604/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 17704/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 17804/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17902/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18002/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18131/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 18228/09/2011Scan a document in Mac OS X 10.6.
- 18326/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 18431/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18529/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18605/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 18704/07/2011Can I use voice mail on the same line as my Brother machine?
- 18815/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18928/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 19015/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 19108/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19208/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19303/11/2010The LCD displays an error code (number). What does it mean?
- 19426/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19521/10/2010How do I clear Machine Error 46?
- 19623/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 19723/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19817/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19915/06/2010I can receive a fax, but cannot receive a telephone call.
- 20002/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.