FAQs & Troubleshooting
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227 Results
- 10125/03/2016What is the Network Shared printing?
- 10225/03/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 10325/03/2016Discover the MAC address of the Brother network card
- 10425/03/2016Can I print from or scan to Android™ Smartphone?
- 10524/03/2016Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10724/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 10823/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10923/03/2016What can happen if the wrong paper is used in your machine.
- 11023/03/2016What is the BRAdmin Professional software used for?
- 11125/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 11206/04/2015Is my Brother machine compatible with Windows Vista?
- 11306/04/2015Toner Low
- 11427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 11525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11719/09/2014Print Unable XX
- 11819/09/2014Replace Fuser
- 11917/09/2014No Tray
- 12016/09/2014Registration or Registration failed.
- 12116/09/2014Carry out calibration to improve the color density
- 12209/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 12301/05/2014Replace Laser
- 12401/05/2014Replace PF Kit xx
- 12520/02/2014Toner Error
- 12620/02/2014Check the firmware version.
- 12717/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 12818/06/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12918/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13025/04/2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 13125/04/2013Print both sides of paper manually (For Macintosh)
- 13225/04/2013Out of Memory
- 13328/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 13422/02/2013Install the optional lower tray
- 13514/02/2013Unusable Device
- 13615/01/2013I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 13713/11/2012Turn the Toner Save Mode on or off.
- 13802/11/2012Drum Error (Drum!)
- 13925/10/2012Small Paper
- 14013/09/2012Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 14110/09/2012Toner scatter or toner stain
- 14205/09/2012I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 14328/08/2012The color of your printouts is not what you expected
- 14402/08/2012The message to install the Java runtime appeared and I couldn't configure the wireless setting of my Brother machine using Wireless Device Setup Wizard. (For Mac OS X 10.7 or greater)
- 14511/07/2012Jam Duplex
- 14611/06/2012No Paper
- 14717/05/2012Can I print on transparencies e.g. for overhead projectors?
- 14811/05/2012What is Infrastructure mode?
- 14911/05/2012What is Ad-hoc mode?
- 15027/03/2012What is Wi-Fi Protected Setup (PBC*)or AOSS™?