FAQs & Troubleshooting
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154 Results
- 101When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 102My Brother machine misfeeds paper.
- 103How can I install the Web BRAdmin on Windows Server 2003?
- 104I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 105In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 106I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 107The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 108I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 109How do I perform a factory reset?
- 110Why are the alarm and data lights blinking?
- 111Why are the ready and alarm lights blinking?
- 112Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 113Why does the Drum LED light?
- 114What is a file server based network and do Brother printers work in that type of environment?
- 115How can I change the IP address?
- 116How can I change the IP address using the ARP and PING commands?
- 117What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 118The machine does not print anything.
- 119Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 120Uninstall the drivers. (Mac OS X 10.5)
- 121Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 122What kind of paper can I use?
- 123I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 124Why are all the lights blinking then the drum light blinking?
- 125What kind of memory can I use?
- 126How do I clean the inside of the printer and Drum Unit?
- 127I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 128The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 129When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 130Printouts have a curl or wave.
- 131Black toner marks appear across the page.
- 132White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 133White lines appears down the page.
- 134Lines appears across the page.
- 135I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 136How do I clean the corona wire of the drum unit?
- 137Can I use non-Brother or third party supplies with the Brother machine?
- 138Can I print from DOS applications?
- 139What do the LED indications mean?
- 140Printouts are with gray background.
- 141Replace the drum unit.
- 142Printouts are faint.
- 143When trying to print from Mac OS® X the print queue is stopped.
- 144I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 145When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 146When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 147Uninstall the printer drivers (For Windows)
- 148How do I install additional memory?
- 149Print on envelopes.
- 150How do I clear paper jams?