FAQs & Troubleshooting
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287 Results
- 101I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 102How do I factory reset the print server?
- 103How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 104Cannot print after a Windows 10 update (June 2020)
- 105How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 106I am unable to print from a client PC to a printer on a print server. (Linux)
- 107Uninstall printer drivers (Linux)
- 108I cannot save a file downloaded from the Brother support website (For Windows)
- 109Delete print jobs from the print queue.
- 110The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 111Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 112Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 113Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 114What is the difference between the toner cartridge and the drum unit?
- 115Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 116I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 117I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 118The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 119I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 120Scan multiple pages into one file instead of each scan being saved as a separate file.
- 121How do I improve the color density? (Print Calibration)
- 122When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 123I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 124When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 125My Brother machine has no power. What can I do?
- 126Change the user interface of ControlCenter3
- 127My Brother machine misfeeds paper.
- 128I cannot use the "Modules Update" button on Web BRAdmin.
- 129In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 130Scan an image and insert it in a Windows XP application
- 131When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 132Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 133Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 134Printouts have toner scatter or toner stain.
- 135How do I clear the message "Jam Inside" from the LCD display?
- 136How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 137When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 138Can I use non-Brother or third party supplies with the Brother machine?
- 139Can I print from DOS applications?
- 140Replace the drum unit.
- 141What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 142Uninstall the drivers (Windows)
- 143The image is ghosted.
- 144White spots or hollow print appears.
- 145Vertical colored streaks or bands appear on the page.
- 146I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 147When I print images, the quality is not good (Linux)
- 148When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 149Configure scan settings without administrator privileges (Linux)
- 150How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)