FAQs & Troubleshooting
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340 Results
- 101I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 102The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 103Discover the MAC address of the Brother network card
- 104I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 105The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 106Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 107The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 108I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 109How do I clear the message "No Waste Toner"?
- 110I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 111I am asked to enter a password when starting the Remote Setup application. What is the password?
- 112I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 113Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 114I updated the Web BRAdmin and cannot enable the logging function.
- 115Scan a document from the Windows Vista Photo Gallery
- 116Is my Brother machine compatible with Windows Vista?
- 117Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 118How do I clean the drum unit?
- 119My Brother machine has no power. What can I do?
- 120My Brother machine misfeeds paper.
- 121Which E-mail packages are compatible with ControlCenter3?
- 122I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 123In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 124Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 125How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 126When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 127When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 128Drum End Soon
- 129How do I replace the belt unit?
- 130Uninstall the drivers. (Mac OS X 10.5)
- 131Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 132How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 133How do I clear the message "Jam MP Tray" from the LCD display?
- 134Where can I find my Brother machine's serial number?
- 135I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 136The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 137I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 138Why doesn't the machine answer when receiving a call?
- 139Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 140I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 141What can happen if the wrong paper is used in your machine.
- 142When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 143How do I factory reset the print server?
- 144What is the recommended paper?
- 145Uninstall the drivers (Windows)
- 146How do I install additional memory?
- 147Replace the toner cartridge
- 148I'm using Macintosh. What is the PreScan option used for?
- 149I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 150I cannot install the Linux printer driver in Fedora 33 or later. (Linux)