FAQs & Troubleshooting
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329 Results
- 101Scan using XSane or GIMP (Linux)
- 102Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 103I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 104How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 105Uninstall printer drivers (Linux)
- 106Use the Network Connection Repair Tool (Windows)
- 107Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 108How do I know which side up my photo paper should be in the tray?
- 109The computer fails to boot during its start-up process.
- 110Verify if the Brother machine has a dial tone
- 111I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 112I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 113I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 114Scan a document from the Windows Vista Photo Gallery
- 115Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 116Scan a document in Windows 8 and Windows 10.
- 117When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 118When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 119The keys on the control panel do not respond.
- 120Paper Jam
- 121When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 122I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 123I cannot receive a color fax. Why?
- 124I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 125Configure and use PC-FAX (CUPS) (Linux)
- 126The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 127I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 128I cannot send a fax using PC-FAX (Windows 10)
- 129When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 130I installed scan-key-tool, but it does not work. (Linux)
- 131Delete a network scanner entry. (Linux)
- 132Send a fax using PC-FAX with LPD/LPRng (Linux)
- 133Install FaceFilter Studio onto Windows 10.
- 134I cannot save a file downloaded from the Brother support website (For Windows)
- 135Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 136"Offline" appears on the Status Monitor.
- 137Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 138I cannot find some option in the Printing preferences. (For Windows)
- 139The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 140Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 141I still receive the error message "Paper Jam" after I removed the jammed paper.
- 142Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 143A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 144Delete numbers stored in my Brother machine's Caller ID History.
- 145Locate files scanned with ControlCenter2 (For Macintosh)
- 146I cannot print from my computer via USB.
- 147Change the printer driver settings (Windows/macOS)
- 148How many times will my Brother machine automatically redial a number?
- 149When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 150I can print but cannot scan via network. (For Mac)