FAQs & Troubleshooting
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126 Results
- 51I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 52The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 53The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 54What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 55The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 56The top and base layers of the laminated tape are misaligned.
- 57How to identify your Operating System (OS) for Windows or Mac
- 58My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 59The driver downloaded from the website cannot be installed.
- 60I can no longer print from my computer, even though I was able to print previously.
- 61The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 62(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 63How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 64How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 65I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 66How do I use a template? (P-touch Editor 5.1 for Mac)
- 67Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 68(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 69(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 70What do the indicator lights mean?
- 71How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 72How do I rotate objects? (P-touch Editor Lite)
- 73How to use the Numbering function (P-touch Editor Lite)
- 74(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 75How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 76(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 77The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 78The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 79How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 80How do I use a template? (P-touch Editor 5.0 for Mac)
- 81How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 82I get an error message and cannot update the firmware. (Windows 10 or later)
- 83Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 84P-touch Editor crashes when I open it on my Mac.
- 85Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 86I cannot use P-touch Editor Lite. (For macOS 10.15 or later)
- 87I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 88P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 89Where can I find my Brother printer's serial number?
- 90I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 91The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 92How to open the Devices and Printers window
- 93I cannot save a file downloaded from the Brother support website (For Windows)
- 94How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 95How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 96I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 97How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 98The tape got jammed or stuck in the printer.
- 99How can I print without displaying the print monitor screen?
- 100The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.