FAQs & Troubleshooting
Latest |
138 Results
- 5128/06/2022Remove Paper Scraps
- 5228/06/2022Paper is Jammed in the Front of the Machine
- 5328/06/2022Load Documents in the Automatic Document Feeder (ADF)
- 5428/06/2022Remove Paper Scraps Jammed in the ADF
- 5528/06/2022Document is Jammed inside the ADF Unit
- 5628/06/2022Document is Jammed in the Top of the ADF Unit
- 5728/06/2022Print the WLAN Report
- 5828/06/2022Clean the Paper Pick-up Rollers for Paper Tray #1
- 5928/06/2022Clean the Print Head from Your Brother Machine
- 6028/06/2022Paper is Jammed in the Back of the Machine
- 6128/06/2022Reset the Network Settings to Factory Default
- 6228/06/2022Print the Network Configuration Report
- 6323/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6425/04/2022Where can I find my Brother machine's serial number?
- 6520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6713/04/2022I get a TS error when trying to print on a wireless network.
- 6811/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6911/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 7007/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7124/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7224/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7317/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7415/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7503/12/2021(Video) Set up your Brother machine
- 7603/12/2021I am experiencing issues sending a fax.
- 7702/12/2021What is the recommended paper?
- 7801/12/2021Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 7930/11/2021Change the Print Options to Improve Your Print Results
- 8030/11/2021No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 8130/11/2021Cannot Print XX or Print Unable XX
- 8230/11/2021Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 8330/11/2021Printer Jam or Paper Jam
- 8430/11/2021Set up your Brother machine on a wireless network (Windows/macOS)
- 8529/11/2021Document is Jammed in the Bottom of the ADF Unit
- 8629/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8729/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8829/11/2021Printer Locked
- 8929/11/2021Paper Size Mismatch
- 9029/11/2021Cover is Open
- 9110/11/2021Open the Control Panel (For Windows)
- 9212/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9317/09/2021Export an address book and import it to another machine
- 9429/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9506/04/2021When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 9631/03/2021Enable the Brother machine's network interface.
- 9722/03/2021Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9819/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9916/02/2021I cannot print full-page photos or images using Email Print.
- 10026/01/2021Can I send a print job to multiple machine email addresses using Email Print?