FAQs & Troubleshooting
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305 Results
- 51Print a web page from iPrint&Scan when using an Android™ mobile device.
- 52Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 54I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 55Can I use voice mail on the same line as my Brother machine?
- 56PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 57When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 58Can I use non-Brother or third party supplies with the Brother machine?
- 59I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 60I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 61The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 62Can I connect to the Active Directory server using the LDAP feature?
- 63Scan an image and insert it in a Windows XP application
- 64Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 65I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 66Delete a network scanner entry. (Linux)
- 67I am unable to print from a client PC to a printer on a print server. (Linux)
- 68Send a fax using PC-FAX with LPD/LPRng (Linux)
- 69Uninstall printer drivers (Linux)
- 70I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 71I cannot save a file downloaded from the Brother support website (For Windows)
- 72I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 73I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 74The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 75I can print but cannot scan via network. (For Windows)
- 76I cannot scan via USB. (Mac OS X)
- 77When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 78Scan multiple pages into one file instead of each scan being saved as a separate file.
- 79Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 80Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 81I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 82Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 83All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 84When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 85I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 86When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?
- 87My envelopes are jamming. What can I do?
- 88The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 89I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 90Scan a document in Mac OS X 10.7.
- 91Scan a document in Mac OS X 10.6.
- 92How do I clear the message "Paper Jam Back" from the LCD display?
- 93When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 94What can happen if the wrong paper is used in your machine.
- 95When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 96When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 97I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99Paper size settings are unavailable when I print from OpenOffice (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)