FAQs & Troubleshooting
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348 Results
- 51I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 52Which E-mail packages are compatible with ControlCenter3?
- 53How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 54I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 55Can I transfer faxes to the PC when my machine has a mechanical problem?
- 56Forward a fax to another fax machine when my machine has a mechanical problem.
- 57Clear the paper jam.
- 58Print the received faxes that are stored in memory.
- 59Can my Brother machine print a report to verify a fax I sent was received?
- 60Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 61I'm using Macintosh. What is the PreScan option used for?
- 62While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 63Load paper in the paper tray
- 64I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 65Important points you need to confirm before configuring your Brother machine for a wireless network.
- 66Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 67How do I know which side up my photo paper should be in the tray?
- 68I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 69Windows 7 Support Information
- 70When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 71I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 72How do I make copies using my Brother machine?
- 73When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 74How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 75Scan a document from the Windows Vista Photo Gallery
- 76Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 77Is there any way to reduce Ink consumption when printing from my computer?
- 78Replace Ink
- 79I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 80I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 81I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 82I cannot install the driver when using the Driver Install Tool. (Linux)
- 83Paper size settings are unavailable when I print from OpenOffice (Linux)
- 84The downloaded driver's name is different from my machine's name. (Linux)
- 85I want to print using CUPS while keeping SELinux enabled. (Linux)
- 86I cannot save a file downloaded from the Brother support website (For Windows)
- 87Enable the Brother machine's network interface.
- 88Protect your Brother machine against unauthorised access over the network
- 89Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 90Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 91Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 92The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 93Delete numbers stored in my Brother machine's Caller ID History.
- 94Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 95I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 96Change the printer driver settings (Windows/macOS)
- 97When I scan a document using ControlCenter, the scanned file size is too big.
- 98When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 99The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 100I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)