FAQs & Troubleshooting
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- 51When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 52Scan multiple pages into one file instead of each scan being saved as a separate file.
- 53I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 54I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 55Scan a document using "Scanner and Camera Wizard" in Windows XP
- 56I am having issues with the paper feed. What can I do?
- 57How do I print on an envelope?
- 58Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 59I cannot install the driver when using the Driver Install Tool. (Linux)
- 60Configure and use PC-FAX (CUPS) (Linux)
- 61Paper size settings are unavailable when I print from OpenOffice (Linux)
- 62I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 63Uninstall the scanner driver. (Linux)
- 64How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 65Verify the Brother machine connected to the Wired Network (For Windows)
- 66Can I print from or scan to Android™ Smartphone?
- 67I cannot print from my computer via USB.
- 68The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 69I cannot print from my computer via network. (For Windows)
- 70I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 71I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 72When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 73"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 74I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 75"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 76When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 77How do I know which receive mode to select?
- 78Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 79Uninstall the drivers. (Mac OS X 10.5)
- 80How do I program the date and time?
- 81Is there any way to reduce Ink consumption?
- 82The LCD displays an error code (number). What does it mean?
- 83I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 84How do I factory reset the print server?
- 85I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 86Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 87I'm unable to access the memory (media) card in the media slot. What can I do?
- 88Configure the Scan to Email Feature (Linux)
- 89Configure and use the Scan Key Tool (Linux)
- 90Cannot print after a Windows 10 update (June 2020)
- 91I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 92When I print images, the quality is not good (Linux)
- 93Windows 10 Support Information
- 94Verify the Brother machine connected to the Wired Network (For Macintosh)
- 95Discover the MAC address of the Brother network card
- 96I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 97Change the printer driver settings (Windows/macOS)
- 98How many times will my Brother machine automatically redial a busy number?
- 99I cannot print from my computer via network. (For Macintosh)
- 100The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.