FAQs & Troubleshooting
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245 Results
- 51"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 52When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 53Where is the USB port on the machine?
- 54When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 55Improve poor print quality.
- 56What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 57Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 58I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 59When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 60I'm using Macintosh. What is the PreScan option used for?
- 61Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 62Configure the Scan to Email Feature (Linux)
- 63Configure and use the Scan Key Tool (Linux)
- 64Scan using XSane or GIMP (Linux)
- 65The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 66I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 67Paper size settings are unavailable when I print from OpenOffice (Linux)
- 68Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 69Uninstall the scanner driver. (Linux)
- 70Send a fax using PC-FAX with LPD/LPRng (Linux)
- 71To install the printer driver easily using a tool. (Linux)
- 72Windows 10 Support Information
- 73Check the firmware version.
- 74I cannot print from my computer via USB.
- 75When I scan a document using ControlCenter, the scanned file size is too big.
- 76Windows 7 Support Information
- 77Verify if the Brother machine has a dial tone
- 78Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 79I cannot pull the paper tray out of my machine. What can I do?
- 80How do I start ControlCenter3?
- 81When printing from my Apple Mac OS X, the print is coming out mirrored.
- 82The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 83I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 84Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 85Scan a document using "Scanner and Camera Wizard" in Windows XP
- 86Scan a document from a Windows Vista application
- 87When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 88When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 89Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 90When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 91Where can I find my Brother machine's serial number?
- 92How do I clear the message "MFC is Busy" or "Connect Failure"?
- 93Why are the faxes I send always received with a black vertical line down the page?
- 94Clear the message "Awaiting Redial"
- 95The LCD displays an error code (number). What does it mean?
- 96What does "COMM.ERROR" on the LCD display mean?
- 97I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 98The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 99Uninstall the drivers (Windows)
- 100How do I print envelopes?