FAQs & Troubleshooting
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128 Results
- 5105/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5227/01/2014Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 5327/01/2014How do I clean the corona wire of the drum unit?
- 5417/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5517/05/2013Windows 7 Support Information
- 5616/05/2013Why are the alarm and data lights on?
- 5715/05/2013Paper Feed Problems
- 5815/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5915/05/2013My Brother machine misfeeds paper.
- 6014/05/2013Why are the alarm and data lights blinking?
- 6114/05/2013Why are the ready and alarm lights blinking?
- 6214/05/2013How can I change the IP address?
- 6313/05/2013Printouts have a curl or wave.
- 6410/05/2013Printouts have wrinkles or creases.
- 6510/05/2013Black toner marks appear across the page.
- 6610/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 6710/05/2013White lines appears down the page.
- 6810/05/2013Lines appears across the page.
- 6910/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 7010/05/2013What do the LED indications mean?
- 7109/05/2013Printouts are with gray background.
- 7209/05/2013Printouts are faint.
- 7309/05/2013How do I clear paper jams?
- 7408/05/2013The image is ghosted.
- 7501/05/2013The printed letters are slanted, positioned incorrectly.
- 7626/04/2013White spots appear in areas of dense black printing.
- 7726/04/2013Vertical black lines appear on the printout.
- 7825/04/2013Output sheets are completely black.
- 7908/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8020/03/2012Why does the Drum LED light?
- 8120/03/2012Replace the drum unit.
- 8219/03/2012Replace the toner cartridge.
- 8302/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8402/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8526/09/2011Print on envelopes.
- 8622/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8726/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8826/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8910/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9013/04/2010Functions supported in the Windows 7 built-in drivers
- 9112/03/2010The paper is skewed when it's printed.
- 9210/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9306/10/2009How do I upgrade the firmware of my Brother print server?
- 9421/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 9522/05/2009How do I clean the inside of the printer and Drum Unit?
- 9610/03/2009Can I buy any MICR toner?
- 9719/11/2007The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 9812/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9907/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10029/01/2007What kind of memory can I use?