FAQs & Troubleshooting
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174 Results
- 51Important points for specifying the scan area (Linux)
- 52Scan a document using Brother iPrint&Scan. (macOS only)
- 53When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 54The scanner cover support has come off. (With Video Instructions)
- 55(Video) Load an Envelope
- 56The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 57How do I know which side up my photo paper should be in the tray?
- 58I cannot scan via USB. (Mac OS X)
- 59When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 60Print using only the black ink tank when the Color tanks have run out.
- 61My Brother machine feeds multiple sheets of paper at a time.
- 62Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 63Load envelopes
- 64Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 65I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 66My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 67The driver installation finished successfully but I cannot print. (Linux)
- 68When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 69How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 70To install the printer driver easily using a tool. (Linux)
- 71Uninstall printer drivers (Linux)
- 72I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 73I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 74I cannot save a file downloaded from the Brother support website (For Windows)
- 75How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 76Download a file from the "Downloads" section and save it to Windows 8 computer.
- 77How to identify your Operating System (OS).
- 78A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 79Unable to Print 5X
- 80Unable to Print 3X
- 81Low Temperature
- 82My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 83My machine does regular cleaning cycles in the night. How can I correct this?
- 84Scan multiple pages into one file instead of each scan being saved as a separate file.
- 85When I make a copy the image or text is cut off.
- 86Make copies using my Brother machine.
- 87When I print a document with fast mode, the printing is shifted too high on the paper.
- 88No Paper Fed
- 89Create or view a XML Paper Specification document
- 90How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 91Scan a document from the Windows Vista Photo Gallery
- 92When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 93I'm using Windows XP. I cannot scan with the USB cable.
- 94Scan a document in Mac OS X 10.7.
- 95Where can I find my Brother machine's serial number?
- 96Clean the Scanner to improve the copy or fax quality.
- 97What is the recommended paper?
- 98I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 99I cannot install the driver when using the Driver Install Tool. (Linux)
- 100Configure the Scan to Email Feature (Linux)