FAQs & Troubleshooting
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287 Results
- 51How do I clear the message "Jam Rear" from the LCD display?
- 52White lines or bands or ribbing appear across the page.
- 53Colors are light or unclear on the whole page.
- 54When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 55Nothing is printed on the page or some colors are missing.
- 56Open the Control Panel (For Windows)
- 57Pre-Required Procedures (Linux)
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 60The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 61Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 62Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 63I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 64I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 65The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 66I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 67When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 68Scan multiple pages into one file instead of each scan being saved as a separate file.
- 69The error message "Print Unable 72" appears on the LCD. What should I do?
- 70I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 71How do I improve the color density? (Print Calibration)
- 72I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 73Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 74When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 75Uninstall the drivers. (Mac OS X 10.5)
- 76Printouts have toner scatter or toner stain.
- 77Spots are printed at 75mm.
- 78White streaks or bands appear down the page.
- 79How do I clean the corona wires?
- 80What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 81When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 82How do I install additional memory?
- 83The image is ghosted.
- 84Color around the edge of printing is incorrect.
- 85I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 86Large characters are printed incorrectly. (Linux)
- 87When I scan a document using ControlCenter, the scanned file size is too big.
- 88"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 89How do I clear the message "No Waste Toner"?
- 90When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 91How do I clean the laser scanner windows?
- 92Replace the drum unit.
- 93The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 94Configure and use the Scan Key Tool (Linux)
- 95Cannot print after a Windows 10 update (June 2020)
- 96Protect your Brother machine against unauthorised access over the network
- 97Scan from the Brother iPrint&Scan application using Windows Phone.
- 98Open the Status Monitor
- 99Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 100I cannot find some option in the Printing preferences. (For Windows)