FAQs & Troubleshooting
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195 Results
- 51I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 52I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 53I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 54Open the Status Monitor
- 55"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 56When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 57I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 58Uninstall the drivers. (Mac OS X 10.5)
- 59I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 60Print command (LPR) (Linux)
- 61When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 62I installed scan-key-tool, but it does not work. (Linux)
- 63When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 64Uninstall Scan-key-tool. (Linux)
- 65To install the printer driver easily using a tool. (Linux)
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 68Open the "Scanners and Cameras" and Properties.
- 69How to identify your Operating System (OS).
- 70The edge of glossy paper is smudged.
- 71The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 72The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 73"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 74Scan multiple pages into one file instead of each scan being saved as a separate file.
- 75I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 76When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 77Is my Brother machine compatible with Windows Vista?
- 78Scan a document in Mac OS X 10.6.
- 79Scan a document using "Scanner and Camera Wizard" in Windows XP
- 80When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 81Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 82I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 83How do I re-install the drivers?
- 84How do I replace the Ink Cartridge?
- 85The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 86When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 87What is MFL-Pro Suite Software?
- 88I'm using Windows and the print speed is too slow. What can I do?
- 89Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 90Important points for specifying the scan area (Linux)
- 91Print command (cupswrapper) (Linux)
- 92I want to print using CUPS while keeping SELinux enabled. (Linux)
- 93Firewall port requirements of the Scan Key Tool (Linux)
- 94How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 95The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 96I cannot print from my computer via USB.
- 97I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 98How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 99Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 100Scan an image and insert it in a Windows XP application