FAQs & Troubleshooting
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106 Results
- 5125/11/2020Share your printer in Windows 7 in a network-shared environment.
- 5224/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 5318/11/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 5407/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 5507/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 5615/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5704/09/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 5804/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5926/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6014/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6109/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6212/06/2020The tape got jammed or stuck in the printer.
- 6309/06/2020How can I print without displaying the print monitor screen?
- 6404/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6528/05/2020The printed label contains blank horizontal lines.
- 6619/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 6719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6819/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 6919/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7018/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7113/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7213/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7311/05/2020Why does my machine display "Line Limit!" when I press the Enter key?
- 7407/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7507/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 7606/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7731/03/2020The fabric tape became detached after washing.
- 7827/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7905/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8011/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8120/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8212/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8318/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8417/01/2019The driver downloaded from the website cannot be installed.
- 8514/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 8614/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 8729/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 8816/08/2018Can my printer use TZ/TZe tapes?
- 8931/07/2018Why doesn't my machine turn on when the Power key is pressed?
- 9023/07/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 9122/12/2017The top and base layers of the laminated tape are misaligned.
- 9230/03/2017The text cannot be printed as specified.
- 9317/11/2016When I press the print key, the power turns off.
- 9407/04/2015Why do stripes appear on my label?
- 9516/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 9610/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 9706/01/2015Error messages do not appear when using the USB connection of my printer.
- 9822/12/2014Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 9922/12/2014How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 10021/10/2014What type of fonts can I use?